Delete your Mello account

You can delete your Mello account and data yourself, at any time, in a few taps. You do not need to contact us. If you no longer have the app, you can ask us to do it for you.

Delete it in the app

1. 1.Open the Mello app and go to Settings.
2. 2.Tap Delete my account and data.
3. 3.Read the confirmation, then tap Delete everything. (Tap Keep my account if you change your mind.)

We suggest you use Export my data in Settings first if you would like a copy of your records. Deletion cannot be undone.

No longer have the app? Ask us by email

Email hello@mello.vet with the subject “Delete my Mello account”. Please write from the email address your Mello account uses. We will verify that the request comes from the account email before we delete anything, and we may reply to ask you to confirm. We aim to complete the deletion and reply within one month.

What is deleted

When your account is deleted, we remove:

• Your sign-in, so you can no longer log in with that email address.
• Your profile, including your email address and your record of agreeing to the terms.
• Every pet you own, with all their entries: glucose readings, insulin, meals, weight, ketones, symptoms, notes, reports, questions for your vet, target ranges and vet instructions.
• Your reminders.
• Your shared-care memberships, and access for anyone you had invited to your pets.
• Your subscription record in our database.

What is kept

• Entries you recorded on someone else’s pet (for example, if you were invited as a carer) stay in that owner’s record, because the record belongs to the pet’s owner. Your name is removed from them, so they no longer show who you are.
• Google Play subscriptions. Deleting your account does not cancel a Premium subscription. Cancel it in the Play Store app under Subscriptions so you are not billed again.

More information

Our privacy policy explains what we collect, who processes it and your rights, and the terms cover your account and subscription. Questions? Email hello@mello.vet.